Payment Rules

1. Booking models and applicable rules

1.1. The services of IP «Daily Rent» (the “Operator”) are provided under two independent booking models, each subject to different payment rules:

Model A — Direct booking (through dailyrent.kz, WhatsApp, phone, the Operator’s email): payments are made between the Guest and the Operator directly through the Operator’s payment gateways. All provisions of these Payment Rules apply to such bookings.

Model B — Booking through a third-party platform (Channel) (Booking.com, Airbnb, Sutochno.ru, Krisha.kz, Livin.kz): settlements with the Guest are handled by the platform itself in accordance with its own rules on payment, currency, payment protection and transfer schedule. The platform remits amounts owed to the Operator on its own schedule and in accordance with its contract with the Operator. These Payment Rules apply to such bookings on a supplementary basis — only to matters not regulated by the platform’s rules (for example, the security deposit or additional settlements not provided for by the platform’s policy).

1.2. Identification of the booking model is based on the actual source of the booking: a booking placed and confirmed on a third-party Channel is treated as a Model B booking regardless of subsequent communication between the Guest and the Operator.

1.3. The provisions of sections 2–5 and 8 of this document apply exclusively to Model A bookings. Section 6 (security deposit), section 7 (payment confirmation) and section 9 (errors and disputed payments) apply to both models, with priority given to the Channel’s rules for Model B.

2. Operator’s payment gateways (Model A)

2.1. For direct bookings, payments between the Guest and the Operator are made in non-cash form through certified payment gateways:

• Halyk ePay — operator: JSC «Halyk Bank of Kazakhstan». Planned primary channel of internet acquiring for direct bookings; at the time of this version’s publication, the process of connecting the Operator to the gateway has not yet been completed. Until onboarding is complete, direct payments are arranged with the Guest individually via WhatsApp;
• Kaspi Pay — operator: JSC «Kaspi Bank» / LLP «Kaspi Pay». Alternative channel for individual payments by agreement with the Guest (mainly for Kaspi.kz ecosystem users).

The specific gateway for each direct booking is determined by the Operator and stated in the payment link sent to the Guest.

2.2. Direct payment procedure. The Operator sends the Guest a unique payment link (via WhatsApp, SMS or email); following the link, the Guest enters bank-card details on the payment gateway’s secure page. After successful payment authorization, both parties receive confirmation and the booking is treated as paid.

2.3. The accommodation cost for direct bookings is paid exclusively in non-cash form through one of the payment gateways specified in section 2.1. The method of paying and refunding the security deposit is governed by section 6.

3. Accepted cards and payment instruments (Model A)

3.1. Through Halyk ePay and Kaspi Pay, bank cards of the major international payment systems and contactless wallets supporting 3-D Secure are accepted. The up-to-date list of accepted cards and payment instruments is shown on the secure page of the relevant payment gateway at the moment of payment.

3.2. Payments by foreign-issued cards may require 3-D Secure verification through the card-issuing bank.

3.3. For bookings through a third-party platform (Model B), the list of accepted payment instruments is determined by the relevant platform’s rules.

4. Settlement currency

4.1. The currency of direct settlements with the Operator is the Kazakhstani tenge (KZT).

4.2. When payment is made by a foreign-currency card, conversion is carried out by the Guest’s issuing bank at the rate in force on the transaction date. The Operator does not control and is not responsible for the conversion rate or the issuing bank’s fees.

4.3. For bookings through a third-party platform, the settlement currency and conversion procedure are determined by the relevant platform’s rules.

5. Payment security (Model A)

5.1. All direct payments are processed in accordance with the international security standard PCI DSS (Payment Card Industry Data Security Standard) on the payment operator’s side (JSC «Halyk Bank of Kazakhstan» or JSC «Kaspi Bank»).

5.2. Bank card details (card number, expiry date, CVV/CVC, cardholder name):

• are entered by the Guest exclusively on the secure page of the payment gateway;
• are transmitted over the secure HTTPS/TLS protocol;
• are never transmitted to the Operator and are not stored on the Operator’s servers.

5.3. The Operator receives from the payment gateway only the transaction outcome: status (success / decline), amount, order identifier, and masked first/last digits of the card for reconciliation.

5.4. Payments are protected by 3-D Secure 2.0 (Visa Secure, Mastercard Identity Check) technologies, providing additional Guest verification through the issuing bank. On successful 3-D Secure verification, liability for unauthorised use of the bank card shifts to the issuing bank under the rules of the international payment systems (liability shift). This shift of liability applies between the issuing banks, acquirers and payment systems, and does not affect the Operator’s obligations to the Guest under this Agreement.

6. Security deposit (applicable to both models)

6.1. The Guest pays a security deposit in an amount ranging from 10,000 to 50,000 KZT. The exact amount depends on the chosen Property and the booking terms and is communicated to the Guest before acceptance of the Offer — on the Property’s page on the Booking Channel or in the settlement confirmation for direct bookings.

6.2. The method for paying the deposit is determined by agreement of the parties when the booking is confirmed. The following methods are permitted:

• Halyk ePay — by separate cashless payment before check-in;
• Kaspi Pay — by cashless payment via a link sent by the Operator;
• Kaspi transfer (business channel) — by transfer to the Operator’s settlement account / business payment instrument at JSC «Kaspi Bank» via the Kaspi.kz mobile application, using the details provided by the Operator when the booking is confirmed. Used as a backup business channel; fiscalisation and issuance of a supporting document are carried out where required by the legislation of the Republic of Kazakhstan;
• Bank transfer — to the Operator’s settlement account using the details on the Details page;
• Cash on check-in — with written confirmation from the Operator of receipt of funds;
• Card preauthorization hold — applied where technically supported by the payment gateway and expressly confirmed in the acquiring agreement. The Guest should check the availability of this option when confirming the booking.

6.3. The deposit is refunded by the same method by which it was paid. A deposit paid via Halyk ePay or Kaspi Pay is refunded to the original bank card; a deposit paid by Kaspi transfer — to the same phone number or account; a deposit paid by bank transfer — to the Guest’s settlement account; a deposit paid in cash — in cash on check-out; a preauthorization hold is released automatically on expiry of the hold period or manually through the gateway.

6.4. The deposit is refunded to the Guest in full within 3 (three) banking days after check-out, provided there is no:

• damage to the Property or to items, fixtures or contents within it;
• loss of, or significant soiling of, linen, towels or other accessories;
• violation of stay rules causing Operator expenses in the cases expressly provided in sections 6.2, 8.3, 8.3.1 and 8.3.2 of the Public Offer.

6.5. Where damage or violations are present, the cost of restoration, as confirmed by photographic evidence and/or a restoration cost calculation, is withheld from the deposit. For the amount withheld from the deposit (where withheld against damage), the Operator generates and sends the Guest a fiscal receipt from the cash register on the day of withholding. If the damage exceeds the deposit, the Guest must reimburse the difference no later than 5 (five) business days of receiving the corresponding demand.

6.6. For Model B bookings (through a third-party platform): if the platform provides its own security-deposit or damage-coverage mechanism (e.g. AirCover by Airbnb, Damage Deposit by Booking.com), the platform’s mechanism prevails. An additional deposit beyond what the platform provides may be agreed between the parties separately — in which case this section applies.

7. Payment confirmation

7.1. For direct payments (Model A) after a successful transaction the Guest receives:

• an electronic receipt from the relevant payment gateway (Halyk ePay or Kaspi Pay) to the email address provided when making the payment;
• a booking confirmation email from the Operator.

7.2. For payments through a platform (Model B) the Guest receives booking and payment confirmation in the personal account on the relevant Channel (Booking.com, Airbnb, Sutochno.ru, Krisha.kz, Livin.kz) in the manner provided by the Channel’s rules.

7.3. If the Guest has not received payment confirmation within 30 minutes of a successful direct transaction (Model A), they should contact the Operator using the contacts in section 9.

8. Tax receipt and fiscal receipt (Model A)

8.1. IP «Daily Rent» applies the special tax regime based on simplified declaration under the current Tax Code of the Republic of Kazakhstan.

8.2. In accordance with the current tax legislation of the Republic of Kazakhstan, on every successful direct payment a fiscal receipt is generated from the cash register registered to the Operator with the state revenue authorities. The receipt is provided to the Guest electronically (to the email address provided when making the payment, or via WhatsApp messenger on the Guest’s request) within the time limits established by the tax legislation of the Republic of Kazakhstan, and contains the mandatory particulars required by the current legislation.

8.3. Refund receipt. On refund of funds to the Guest (in whole or in part) on the grounds provided in the Refund and Cancellation Terms, or as a result of recognising a payment as erroneous (section 9), the Operator generates and sends the Guest a refund receipt from the cash register in the manner established by the Tax Code of the Republic of Kazakhstan and the Rules for the Use of Cash Registers.

8.4. The Guest may request a duplicate fiscal receipt from the Operator within the storage period for primary accounting documents set by the Tax Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan «On Accounting and Financial Reporting» — 5 (five) years from the end of the reporting year in which the transaction took place.

8.5. Electronic invoice (ESF). On the written request of a Guest who is a legal entity or an individual entrepreneur, the Operator issues an electronic invoice in the Electronic Invoice Information System in the manner and within the time limits established by the legislation of the Republic of Kazakhstan. The request is sent to hello@dailyrent.kz indicating the customer’s BIN/IIN, legal name and details.

8.6. IP «Daily Rent» is currently not a payer of value-added tax (VAT): the Operator’s turnover does not exceed the mandatory VAT registration threshold established by the Tax Code of the Republic of Kazakhstan. The cost of the Services is stated without VAT. Should the Operator register for VAT, information will be published on the Details page from the effective date of that status.

8.7. For bookings through a third-party platform (Model B), fiscalisation of payment is carried out in the manner provided by the relevant platform’s rules and the applicable legislation of the platform’s jurisdiction.

9. Errors and disputed payments

9.1. Direct payments (Model A). On discovering an erroneous payment, double charge, technical failure or other irregular situation, the Guest sends a written request to the Operator’s email address hello@dailyrent.kz no later than 30 (thirty) calendar days from the transaction date, stating:

• the payer’s full name and the booking number;
• the name of the payment gateway used (Halyk ePay or Kaspi Pay);
• the date and amount of the disputed transaction;
• the masked card number (first 6 and last 4 digits);
• a description of the problem and the desired outcome.

The Operator considers the request and reviews the request and sends a reasoned response to a Guest who is a consumer within 10 (ten) calendar days in accordance with Article 42-4 of the Law of the Republic of Kazakhstan «On the Protection of Consumer Rights»; if the error is confirmed, the refund to the same card is processed in the manner provided by the Refund and Cancellation Terms. Technical reconciliations between the Operator and the payment gateway that require more time do not suspend the response deadline to the Guest.

9.2. Payments through a third-party platform (Model B). Disputes over payments made through Booking.com, Airbnb, Sutochno.ru, Krisha.kz or Livin.kz are addressed first through the dispute-resolution system of the relevant platform. The Operator assists the Guest in resolving such disputes within the framework established by the platform’s rules. If platform-side resolution is impossible or insufficient, the Guest may submit a request to the Operator under section 9.1 of this document with respect to obligations arising from the service contract (but not from the contract between the Guest and the platform).

9.2.1. Claims spanning multiple bookings through different Channels. If a Guest’s claim concerns several bookings made through different Channels at once, the Operator processes each booking under the rules of the relevant Channel and sends the Guest a single consolidated reasoned response within the period set by section 9.1, broken down by booking.

9.3. The Guest is entitled to initiate a chargeback through the issuing bank if they disagree with the actions of the Operator or platform in resolving the dispute. The Operator reserves the right to provide the issuing bank, the payment operator and/or the platform with all documents supporting the legitimacy of the transaction. In the event of a double charge the Operator automatically refunds the duplicate payment within 1 (one) business day from the earlier of the following events: receipt of a reconciliation statement from the payment gateway, or receipt from the Guest of a bank statement or other issuer document identifying the duplicate transaction. If the Guest initiated a chargeback before receiving the refund, the Operator does not contest the chargeback for the duplicate transaction.

9.4. No double recovery. If the Guest has already received an actual refund for the same booking through an issuer chargeback, the Guest may not recover the same amounts from the Operator again in civil-law proceedings. This section does not limit the Guest’s right to apply to authorised consumer-protection bodies or to court on other grounds, and does not permit set-off of the Operator’s independent claims against the Guest (property damage, penalties) against amounts processed by card; such claims are recovered through ordinary civil procedure.

9.5. Backup refund channel. Where refund through the original payment gateway is impossible for reasons beyond the Operator’s control (suspension of the gateway, blocking of the acquiring account, change in regulatory framework), the Operator refunds by bank transfer to the Guest’s account using the details provided by the Guest, no later than 10 (ten) business days from the time the Guest is notified that the original gateway cannot be used. This procedure does not relieve the Operator of liability for delay.

9.6. Contacts for payment-related matters:

• Email: hello@dailyrent.kz
• Phone / WhatsApp: +7 (776) 131-17-17 and +7 (775) 807-44-51 (both numbers also available on WhatsApp)
• Hours: 24/7 every day

Full Operator details — on the Details page.

The legally binding version of these Rules is the Russian version. This English translation is provided for informational purposes only. In case of any discrepancy between this translation and the Russian original, the Russian original prevails.